Return & Refund Policy

We want you to have a smooth and satisfying shopping experience. Please read the following policy carefully before requesting a return or refund for women’s kurti, sharara, and palazzo kurti products.

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.
• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Products showing signs of wear, damage, or alteration will not be eligible for return.

2. Non-Returnable Items

• Items purchased during sale, clearance, or special promotions are non-returnable unless defective.
• Customized or altered products are not eligible for return.

3. Return Process

• To initiate a return, send a request to akil12345lohiya@gmail.com with:
• Order details
• Reason for return
• Clear images (if damaged or defective)
• Once approved, instructions for return shipping will be shared.

4. Refund Policy

• Refunds will be processed only after the returned product is received and inspected.
• If approved, the refund will be issued within 5–7 business days.
• Refunds will be made via the original payment method.

5. Exchange Policy

• Exchanges are allowed only for size issues or defective products, subject to stock availability.
• If the requested size is unavailable, a refund will be processed.

6. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery.
• Provide proper images as proof for quick resolution.

7. Shipping Charges

• Return shipping costs may be borne by the customer, unless the product received is defective or incorrect.
• Original shipping charges (if any) are non-refundable.

8. Important Notes

• Ensure proper packaging while returning the item to avoid damage during transit.
• Any return that does not meet the above conditions may be rejected.

For any further assistance, feel free to contact customer support at akil12345lohiya@gmail.com.